General Terms and Conditions

Welcome to Norvique! Transparency and customer satisfaction are our top priorities. We kindly request that you read these terms and conditions carefully before using our website or placing an order. By using our services, you agree to these terms and conditions.

Table of contents

  1. General Terms and Conditions
  2. Definitions
  3. Use of the Website
  4. Products and Services
  5. Order process
  6. Shipping and Delivery
  7. Returns and Exchanges
  8. Warranty and Complaints
  9. Liability
  10. Personal Data and Privacy
  11. Intellectual Property Rights
  12. Links to Third Parties
  13. User Comments and Feedback
  14. Applicable Law and Disputes
  15. Severability
  16. Other Provisions
  17. Contact details

1. General Provisions

1.1 Applicability

These general terms and conditions apply to all offers, orders and agreements of Norvique, established at [your address], and registered with the Chamber of Commerce under number [your Chamber of Commerce number].

1.2 Changes to the Terms

Norvique reserves the right to change or supplement these terms and conditions at any time. The most current version is always available on our website. It is your responsibility to check it regularly.

1.3 Acceptance of the Terms

By using our website and placing an order, you agree to the contents of these general terms and conditions.

2. Definitions

In these general terms and conditions the following terms shall have the following meanings:

  • Norvique : The webshop trading under the name Norvique.
  • Customer : The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with Norvique.
  • Distance contract : An agreement whereby, within the framework of a system organised by Norvique for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication.
  • Products : All goods offered for sale by Norvique.

3. Use of the Website

3.1 User requirements

  • You must be at least 18 years old to use our services.
  • If you are under 18 years of age, you must have permission from a parent or legal guardian.

3.2 Account registration

  • Creating an account is optional and intended for your convenience for future purchases.
  • You are responsible for maintaining the confidentiality of your account information.

3.3 Prohibited Use

It is prohibited to:

  • To use the Website for any unlawful purpose.
  • To circumvent or disrupt the security of the Website.
  • To distribute viruses or malicious code.
  • To send unsolicited advertising or spam.
  • To infringe upon the intellectual property rights of Norvique or third parties.

3.4 Termination of Use

Norvique reserves the right to deny access to the website and services without prior notice in the event of misuse or violation of these terms and conditions.

4. Products and Services

4.1 Product information

  • Norvique takes the utmost care to provide accurate product information.
  • All product images are for illustrative purposes only and no rights can be derived from them.
  • Product descriptions are as complete as possible, but may differ in color, size or specifications.

4.2 Availability and Stock

  • All offers are without obligation and subject to availability.
  • In case of unavailability, we will contact you as soon as possible for a suitable solution.

4.3 Prices and Payments

  • All prices stated are in euros and include VAT, unless otherwise stated.
  • Any shipping and handling charges will be stated separately during the ordering process.
  • Norvique reserves the right to change prices without prior notice.

4.4 Promotions and Offers

  • Offers and promotions are valid for the stated period and while stocks last.
  • Discounts are not cumulative unless otherwise stated.
  • Norvique is not obligated to apply previous prices or offers to orders already placed.

5. Order process

5.1 How to Order

  • Select the desired product and add it to your shopping cart.
  • Follow the steps in the ordering process and fill in the requested information completely and correctly.
  • Please check your order carefully before you finalize it.

5.2 Order confirmation

  • After placing your order, you will receive an email confirmation with the order details.
  • The agreement is concluded at the time of sending the order confirmation by Norvique.

5.3 Payment Methods

We accept the following payment methods:

  • iDEAL
  • Credit card (Visa, MasterCard)
  • Bancontact
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Union Pay

5.4 Changes or Cancellations of Orders

  • Please contact our customer service as soon as possible via info@norvique.nl if you wish to change or cancel your order.
  • Once the order has been shipped, cancellation is no longer possible and you must follow the returns procedure.

6. Shipping and Delivery

6.1 Shipping Methods

  • Norvique works with reliable carriers to deliver your order safely and on time.
  • You will receive a track & trace code as soon as your order has been shipped, so you can track the shipment.

6.2 Delivery times

  • Delivery times are indicative and depend on the destination and availability of products.
  • Exceeding the delivery time does not entitle you to compensation or cancellation of the order.

6.3 Shipping costs

  • Shipping costs are clearly stated during the ordering process.
  • Any promotions such as free shipping on orders over a certain amount will be indicated on the website.

6.4 Episode

  • Delivery will take place at the address you specified.
  • Upon receipt, you must check the order for correctness and completeness.
  • Any deviations or damage must be reported to our customer service within 48 hours of receipt.

7. Returns and Exchanges

7.1 Right of withdrawal

  • You have the right to cancel the agreement within 14 days after receiving the product without giving any reason.
  • The withdrawal period will expire 14 days after the day on which you physically received the product.

7.2 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Products that spoil quickly or have a limited shelf life.
  • Sealed products which are not suitable for return due to health protection or hygiene reasons and whose seal has been broken.
  • Products that are specially made to measure or according to customer specifications.

7.3 Return procedure

  • Register your return via info@norvique.nl , stating your order number and reason for return.
  • You will receive instructions for returning the product.
  • The product must be returned unused, undamaged and in the original packaging.
  • The costs for return shipment are at your own expense, unless otherwise agreed.

7.4 Refunds

  • After receipt and inspection of the return shipment, the purchase amount will be refunded as soon as possible, but no later than within 14 days, using the same payment method used to make the purchase.
  • Any decrease in value of the product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product may be deducted from the amount to be refunded.

8. Warranty and Complaints

8.1 Legal Warranty

  • The legal guarantee applies to all products. This means that the product must meet the reasonable expectations that you may have of it.
  • Any defects or faults must be reported within a reasonable time after discovery.

8.2 Complaints procedure

  • Complaints about the performance of the agreement or products must be submitted fully and clearly described via info@norvique.nl .
  • Norvique aims to provide a substantive response within 14 days of receipt of the complaint.
  • If a complaint requires a foreseeably longer processing time, Norvique will send an acknowledgement of receipt within 14 days with an indication of when you can expect an answer.

9. Liability

9.1 Exclusion of Liability

  • Norvique is not liable for indirect damage, including consequential damage, lost profits, missed savings and damage due to business stagnation.
  • Norvique's liability is in all cases limited to the purchase price of the product.

9.2 Force Majeure

  • Norvique is not obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure.
  • Force majeure means any circumstance beyond the control of Norvique that prevents it from fulfilling its obligations towards the customer in whole or in part.

10. Personal Data and Privacy

10.1 Processing of Personal Data

  • Norvique processes personal data in accordance with the General Data Protection Regulation (GDPR).
  • Data will only be used for the execution of the agreement and, if you have given permission for this, for sending newsletters and offers.

10.2 Security

  • We take appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing.

10.3 Right of inspection

  • You have the right to access, correct and delete your personal data.
  • Requests for this can be sent to info@norvique.nl .

11. Intellectual Property Rights

  • All intellectual property rights relating to the website, including texts, images, designs and logos, are owned by Norvique or its licensors.
  • It is not permitted to copy, reproduce or publish information from the website without prior written permission from Norvique.

12. Links to Third Parties

  • Our website may contain links to external websites or services that are not operated by Norvique.
  • Norvique has no control over the content and is not responsible for the practices of these external sites or services.
  • Use of such links is at your own risk and subject to the terms of use of the relevant third parties.

13. User Comments and Feedback

  • By submitting comments, ratings or feedback you grant Norvique the right to use, reproduce and disclose this information without compensation.
  • Submitted material must not be unlawful, abusive, threatening, defamatory, obscene or otherwise objectionable.
  • Norvique reserves the right to remove contributions that do not comply with these conditions.

14. Applicable Law and Disputes

  • All legal relationships in which Norvique is a party are exclusively governed by Dutch law.
  • Disputes between Norvique and the customer will be submitted to the competent court in the district where Norvique is established, unless mandatory law provides otherwise.
  • As a consumer, you also have the right to submit disputes to a competent dispute committee or via the European ODR platform.

15. Severability

  • If any provision of these general terms and conditions proves to be void or voidable, the remaining provisions shall remain in full force.
  • In that case, the parties will consult with each other to agree on a new provision that is as close as possible to the intention of the original provision.

16. Other Provisions

  • Norvique's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Any deviations from these general terms and conditions are only valid if they are recorded in writing and signed by both parties.
  • The customer may not transfer his rights and obligations under the agreement to third parties without the prior written consent of Norvique.

17. Contact details

For questions, comments or complaints, please contact us:

Norvique
Email address: info @norvique.nl

We thank you for your trust in Norvique and hope to be of service to you again soon!