Return Policy

At Norvique we strive for your complete satisfaction. Should a product not meet your expectations, we offer the possibility to return it within 14 days of receipt.

Table of contents

  1. General Returns Conditions
  2. Condition of the Product
  3. Exceptions to Returns
  4. Return costs
  5. Return procedure
  6. Processing of Returns
  7. Contact details

1. General Returns Conditions

  • Return period : You have the right to cancel the agreement within 14 days after receiving the product without giving any reason.
  • Original Packaging : The product must be returned in its original packaging, including all included accessories and documentation.
  • Proof of Purchase : Please include a copy of the invoice or order confirmation with your return shipment.

2. Condition of the Product

  • Unused Condition : The product must be unused, undamaged and clean.
  • Damaged Products : Unfortunately, we cannot accept products that have been damaged through use.
  • Hygiene products : An exception applies to products that cannot be returned for hygienic reasons. These must be unopened and sealed.

3. Exceptions to Returns

  • Custom Products : Products that have been custom made or modified especially for you cannot be returned.
  • Damage upon receipt : If you notice that the product is damaged upon receipt, please contact our customer service immediately.

4. Return costs

  • Own Costs : The costs for returning the product are at your own expense.
  • Shipping risk : The shipping risk of the return shipment lies with the customer.

5. Return procedure

Please follow the steps below to process your return correctly and quickly:

  1. Return Registration : Send an email to info@norvique.nl with the following information:

    • Your order number. ( IMPORTANT: Please include your order number in the subject line of your email so we can serve you faster.)
    • Reason for return.
    • Your name and address details.
    • If applicable, photos of the product with damage.

  2. Instructions Received : After receiving your email, we will send you the return instructions and return address.

  3. Packaging : Pack the product carefully to avoid damage during transportation.

  4. Shipping : Send the package via a reliable carrier and keep proof of postage.

Please note : Do not return any products without prior instructions from our customer service.

6. Processing of Returns

  • Processing time : After receiving your return, we aim to process it within 7 working days .
  • Refund : If all conditions are met, the purchase amount will be refunded to the same payment method used to make the purchase.
  • Return Rejection : If the returned product does not meet our return conditions, we will contact you.

7. Contact details

For questions or assistance with the returns process, please contact us:

Norvique
Email address: info @norvique.nl

We strive to make the returns process as smooth as possible and are ready to help you with any questions or uncertainties. Your satisfaction is of great importance to us.

Team Norvique