Privacy Policy

At Norvique we attach great importance to your privacy and the protection of your personal data. In this privacy statement we inform you extensively about how we handle your personal data when you visit our website, place an order or otherwise use our services.

Table of contents

  1. General Information
  2. What Data Do We Collect?
  3. How Do We Use Your Data?
  4. Sharing Data with Third Parties
  5. Use of Cookies and Tracking Technologies
  6. Use of Social Media Plugins
  7. Online Marketing and Analysis Tools
  8. Securing Your Data
  9. Retention periods
  10. Your Rights
  11. Changes to this Privacy Statement
  12. Contact details

1. General Information

1.1 Data Controller

The controller of the processing of personal data is:

Norvique Netherlands

1.2 Contact details

If you have any questions or comments about this privacy statement, please contact us at:

1.3 Data Transfer Security

We use Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption to ensure the security of your data during transmission. You can recognize a secure connection by "https://" in the URL and the lock icon in the address bar of your browser.

2. What Data Do We Collect?

2.1 When Visiting Our Website

When you visit our website without creating an account or placing an order, we automatically collect certain data to properly display and secure the website:

  • IP address (anonymized where possible)
  • Date and time of access
  • Pages visited and navigation behavior
  • Browser type and version
  • Operating system
  • Referring URL (the page from which you came to our site)

This data is processed on the basis of our legitimate interest (Article 6 paragraph 1 sub f GDPR) to ensure the stability and functionality of our website.

2.2 Use of Cookies and Tracking Pixels

We use cookies and similar technologies like tracking pixels to:

  • To improve the usability of the website.
  • To collect information about the use of our website.
  • To show targeted advertisements.

More details about this can be found in Chapter 5.

2.3 When Contacting Us

When you contact us via the contact form or email, we collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Content of your message

This data is used to answer your question or request and is processed on the basis of your consent (Article 6 paragraph 1 sub a GDPR) or for the performance of an agreement (Article 6 paragraph 1 sub b GDPR).

2.4 When Creating a Customer Account

When creating a customer account we ask for:

  • First and last name
  • Email address
  • Password
  • Address details
  • Phone number (optional)

This information is used to manage your account and make ordering easier.

2.5 When Placing an Order

To process your order we collect:

  • Personal data : Name, address, email address, telephone number.
  • Payment details : Depending on the chosen payment method (e.g. credit card information).
  • Order details : Products ordered, quantity, price.

This data is necessary for the performance of the agreement (Article 6 paragraph 1 sub b GDPR).

3. How Do We Use Your Data?

3.1 For the Execution of the Agreement

  • Order processing : To process and deliver your order.
  • Customer Service : To help you with questions or problems.
  • Account management : To create and manage your customer account.

3.2 For Marketing Purposes

  • Newsletters : If you have registered, you will receive our newsletters with offers and news.
  • Personal Recommendations : Based on previous purchases or viewed products, we can make you personal recommendations.
  • Direct Marketing : We can promote similar products or services to existing customers.

Processing for marketing purposes is based on your consent (Article 6 paragraph 1 sub a GDPR) or our legitimate interest (Article 6 paragraph 1 sub f GDPR).

3.3 Legal Obligations

We process your data to comply with legal obligations, such as:

  • Tax legislation
  • Administrative obligations

4. Sharing Data with Third Parties

4.1 Shipping and Logistics Partners

To deliver your order, we share your name and address details with our shipping and logistics partners.

4.2 Payment service providers

We use external payment service providers to process payments, such as:

  • iDEAL
  • Credit card companies
  • Bancontact

These parties process your payment information under their own privacy policies.

4.3 Marketing and Analysis

We may use third parties for:

  • Analysis of website usage
  • Targeted advertising campaigns
  • Use of tracking pixels and cookies

These parties process data based on our instructions and in accordance with this privacy statement.

4.4 Legislation and Regulations

In certain cases we are legally required to provide data to government agencies, such as:

  • By court order
  • To prevent fraud or abuse

5. Use of Cookies and Tracking Technologies

5.1 Types of Cookies

  • Functional Cookies : Necessary for the basic functions of the website.
  • Analytical Cookies : To collect statistics about the use of our website.
  • Marketing Cookies : For personalizing advertisements and content.

5.2 Tracking Pixels

We use tracking pixels (also called web beacons) to:

  • To analyze visitor behavior.
  • To measure the effectiveness of our marketing campaigns.
  • To show targeted advertisements based on your interests.

5.3 Cookie Management

  • Browser settings : You can block cookies via your browser settings.
  • Opt-out : You can opt out of certain cookies through third-party websites, such as Your Online Choices .

Please note: Disabling cookies may limit the functionality of our website.

6. Use of Social Media Plugins

6.1 Facebook

Our website uses plugins from Facebook. These are recognizable by the Facebook logo. When you visit a page with such a plugin:

  • A direct connection is made to the Facebook servers.
  • Information about your visit is shared with Facebook.
  • If you are logged in to Facebook, your visit to our site can be linked to your profile.

For more information, please see the Facebook Privacy Statement .

6.2 Instagram

We use plugins from Instagram, recognizable by the Instagram logo. When visiting a page with this plugin:

  • A connection is made to Instagram servers.
  • Can information about your visit be shared with Instagram?

See the Instagram privacy policy for more details.

7. Online Marketing and Analysis Tools

7.1 Google Analytics

We use Google Analytics to gain insight into the use of our website.

  • Anonymized IP addresses : Your IP address is anonymized.
  • Purpose : Optimize the website and marketing activities.
  • Opt-out : You can prevent the use of your data by Google Analytics by installing a browser plugin via this link .

7.2 Google Ads and Remarketing

We use Google Ads to show advertisements:

  • Cookies : Google places cookies to personalize advertisements.
  • Remarketing : We may show you ads based on your previous visits to our website.
  • Opt-out : Adjust your advertising preferences via Google Ads settings .

7.3 Facebook Pixel

The Facebook Pixel allows us to:

  • Conversion Tracking : See how effective our Facebook ads are.
  • Targeted ads : Showing you relevant ads on Facebook.
  • Opt out : You can adjust your ad settings through your Facebook profile.

8. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse and unauthorized access, such as:

  • Encryption : Data transfer via SSL/TLS.
  • Access control : Restricted access to personal data.
  • Monitoring : Regular monitoring of our security measures.

9. Retention periods

We do not retain your personal data for longer than necessary for the purposes for which they were collected, unless there are legal retention obligations, such as:

  • Tax retention obligation : 7 years for administrative data.
  • Warranty and claim periods : Retention of data for as long as necessary for any warranty or legal claims.

10. Your Rights

10.1 Right of access

You have the right to know which personal data we process about you and to receive a copy of it.

10.2 Right to Rectification

You can request us to correct incorrect or incomplete data.

10.3 Right to Erasure

In certain situations you can request us to delete your personal data, for example if:

  • The data is no longer needed.
  • You withdraw your consent and there is no other legal ground for processing.
  • You object and there are no overriding compelling legitimate grounds.

10.4 Right to Restriction of Processing

You can request to restrict the processing of your data if:

  • You dispute the accuracy of the data.
  • The processing is unlawful but you do not want it to be deleted.
  • We no longer need the data, but you need it for legal claims.

10.5 Right to Data Portability

You have the right to receive the data provided by you in a structured, commonly used and machine-readable format and to transmit it to another controller.

10.6 Right to Object

You can object to the processing of your personal data based on:

  • Legitimate interest : When the processing takes place on the basis of our legitimate interest.
  • Direct marketing : You can object at any time to processing for direct marketing purposes.

    11. Changes to this Privacy Statement

    We may change this privacy statement from time to time. The most recent version is always available on our website. In case of important changes we will inform you by e-mail or place a clear message on our website.

    12. Contact details

    For questions, comments or requests regarding this privacy statement, please contact us:

    Norvique
    Email address: info @norvique.nl

    We thank you for your trust in Norvique and assure you that we handle your personal data with care and transparency.